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Bookings and Cancellation Policy

Katie Blakely.

We are so excited to see you for your upcoming appointment!

As of 2nd September 2024 we are implementing a new Bookings & Cancellation Policy. By booking in with us you are agreeing to this policy:

  • All bookings made online must be paid for at the time of booking.
  • All bookings made in clinic will have a 48hr grace period for payment to be made.
  • Appointments are only tentatively booked in for 48 hours before receiving payment. Once payment is received, your time slot is secured.
  • If rescheduling or cancelling your appointment, a minimum of 48hrs notice must be given. If 48 hrs notice is not given 100% of the consultation fee will still apply.
  • If you are unwell and not wanting to come into the clinic to avoid spreading germs, you will be able to access an online consultation instead.

Our cancellation policy is here to ensure a fair space for all clients and practitioners, where a mutual respect and professionality is observed. This allows us to provide the best possible service for you and to be able to book in other clients who are wanting to see us.

Rescheduling Policy: 

We totally understand that life happens and sometimes you need to reschedule your appointment. When you book with us, we’re not just setting aside half an hour; we’re also dedicating time to prepare for your visit and write up your prescriptions afterward.

While we kindly ask for at least 48 hours’ notice for any changes, please keep in mind that most of our clients book 2-4 weeks in advance. The more notice you can provide, the better chance we have to fill your spot and accommodate everyone’s needs.

Thank you so much for your understanding and consideration. We’re here for you and can’t wait to see you soon!