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Bookings and Cancellation Policy

Katie Blakely.

Bookings, Cancellations & Rescheduling Policy

We’re so excited to see you for your upcoming appointment!

By booking in with us, you agree to our bookings, cancellation & rescheduling policy:

  • Payment: All online bookings must be paid for at the time of booking.

  • Cancellations: A minimum of 48 hours’ notice is required for cancellations. If less than 48 hours’ notice is given, 100% of the consultation fee will still apply.

  • Rescheduling: We kindly ask for at least 48 hours’ notice if you need to reschedule your appointment, with at least one week’s notice preferred where possible. Only one reschedule is permitted per appointment.

  • Illness: If you are unwell and prefer not to attend in person, we can arrange an online consultation instead.

Why this policy matters

When you book an appointment, you’re reserving more than just your consultation time – we also dedicate time before and after your session to prepare, research, and write your notes and prescriptions. Short-notice cancellations or multiple reschedules make it difficult to offer that space to another client who may be waiting, and they also impact the sustainability of our small business.

This policy is here to create a fair and respectful environment for both clients and practitioners, so we can continue to provide the best possible care for you.

Thank you so much for your understanding and consideration. We look forward to supporting you at your upcoming appointment!